FAQs

what is topME?

  • TopMe is our multiuse 3D Highlighting Pigment designed to deliver a radiant, multidimensional glow. Wear it on your eyes, face, lips, or body for endless luminous looks

  • Yes. TopMe is proudly cruelty-free and never tested on animals.

  • TopMe is formulated for long-lasting wear. For maximum longevity, apply over a primed or well prepped base.

  • Absolutely. Whether you're new to makeup or a seasoned artist, TopMe is easy to apply, blend, and build to your desired level of glow.

  • Yes! TopMe can be applied over both cream and powder products without disrupting your makeup when applied with a light hand.

  • Yes! TopMe is a versatile highlighting pigment made to enhance your eyes, lips, face, and body with a beautiful, buildable shine.

MAkeup services

  • Yes! We offer two signature makeup experiences Soft Glam and Creative/Editorial Glam. Each service is thoughtfully customized to complement your unique features, style, and occasion. Reserve your appointment through our online booking page here.

  • We're based in the Bronx, New York, and proudly serve clients throughout the NYC area. Our studio is located at 381 Canal Pl Bronx NY 10451.

  • Appointments can be booked directly through our online booking page here. Simply choose your service, date, and time to get started.

  • Yes! We offer on location makeup services for your convenience. Travel fees may apply based on your location.

  • Absolutely! We offer personalized makeup lessons tailored to your skill level and beauty goals. Simply send us an email here, and we'll be happy to arrange it for you.

  • Yes! We offer bridal makeup services, including bridal trials and wedding day makeup for brides and bridal parties. Simply reach out to us by email here, and we'll personally coordinate the details with you.

  • We travel throughout the five boroughs of New York City. Travel outside of NYC may be available for an additional fee, please contact us for a custom quote.

orders

  • Orders are processed within 2–5 business days (excluding weekends and holidays). You'll receive a shipping confirmation email with tracking information once your order has been dispatched.

  • At this time, we only ship within the United States.

  • For any questions or assistance, please email us at hello@themakeupstationnyc.com. We're happy to help

  • If your tracking shows "Delivered" but your package hasn't arrived, we recommend allowing 5–7 business days, as carrier tracking updates can occasionally be delayed. If your package still hasn't been located, contact us at hello@themakeupstationnyc.com. We'll work to investigate the shipment, including reviewing delivery GPS information, to help resolve the issue as quickly as possible.

  • At The Makeup Station NYC, we prioritize the safety, hygiene, and quality of our products. Due to the nature of cosmetics, we maintain a strict 14-day return window.

    1. Eligibility: Returns are only accepted within 14 days of the delivery date. Items must be unused, unopened, and in their original packaging. If the product has been used or opened, we will not accept a return.

    2. Non-Defective Returns: Returns due to non-defective reasons (such as a change of mind or allergic reaction) will incur a $10 restocking fee, which will be deducted from your refund.

    3. Return Process: To initiate a return, contact us at Hello@themakeupstationnyc.com within the 14-day window. Upon approval, we will provide a prepaid shipping label. The item must be shipped back within 7 days of label issuance.

    4. Inspection & Approval: Once we receive your return, it will be inspected. Please allow up to 10 business days for us to process it and notify you of the decision. If approved, refunds will be issued to the original form of payment.

    5. Final Sale Items: All sale, promotional, or discounted items are final sale and cannot be returned or exchanged.

    We appreciate your understanding and thank you for shopping with us.